Join the Bingham Healthcare Revenue Cycle Team Help Patients Navigate Their Healthcare Journey Bingham Healthcare is seeking a detail-oriented and customer-focused Patient Financial Services Representative to join our growing team. This role plays a critical part in ensuring patients receive accurate billing information, insurance support, and exceptional service throughout their healthcare experience. If you enjoy problem-solving, working with people, and helping patients understand the financial side of healthcare, this may be the perfect opportunity for you. Why Choose Bingham Healthcare? At Bingham Healthcare, we know that exceptional patient care doesn't stop at the bedside. Our business office teams play a vital role in supporting patients, providers, and the communities we serve. We are proud to offer a positive workplace culture built on teamwork, professionalism, growth, and service. Here, you'll find opportunities to develop your skills, build a rewarding career, and make a meaningful impact every day. Our Outstanding Benefits Package Includes: ✔ Medical, Dental & Vision Insurance ✔ Prescription Drug Coverage ✔ Employer-Paid Life Insurance ✔ Supplemental Life Insurance Options ✔ Long-Term Disability Coverage ✔ Competitive 401(k) with Employer Match ✔ Generous PTO & Sick Leave Starting Day One ✔ Employee Wellness & Support Resources ✔ Career Development & Advancement Opportunities ✔ A Collaborative Team Environment Position Summary As a Patient Financial Services Representative, you will help manage patient accounts, process insurance claims and payments, assist patients with billing questions, and serve as a valuable resource for navigating healthcare insurance and financial processes. This position works closely with patients, insurance companies, physician offices, medical records, and registration staff to ensure accurate and timely account resolution. Part-time and Full-time positions available. What You'll Do Billing & Account Management • Review, research, and process patient accounts accurately and efficiently • Verify insurance coverage and benefits information • Submit and follow up on insurance claims and billing activities • Resolve account discrepancies and payment issues • Monitor accounts through final resolution or collection processes when necessary • Maintain accurate account documentation and records Patient Support & Customer Service • Assist patients with billing questions and insurance-related concerns • Explain insurance benefits, payment options, and account balances • Provide compassionate and professional customer service during sensitive financial discussions • Serve as a resource for patients navigating healthcare financial processes Team Collaboration • Work closely with Admissions, Medical Records, Providers, and Insurance Companies • Cross-train in multiple account types and department functions • Assist with payment posting and account balancing activities • Support department goals and process improvement initiatives What We're Looking For We're seeking someone who is: ✔ Customer-service focused ✔ Detail oriented and highly organized ✔ Comfortable working with numbers and financial information ✔ An effective communicator and problem solver ✔ Able to manage multiple priorities in a fast-paced environment ✔ Professional, dependable, and team-oriented Qualifications • High School Diploma or equivalent required • One year of experience in healthcare billing, insurance, accounting, banking, customer service, or related field preferred • Equivalent education and experience combinations considered • Strong computer and data-entry skills • Ability to analyze information and solve problems effectively • Knowledge of medical billing and insurance processes preferred but not required Make a Difference Behind the Scenes Every day, you'll help patients better understand their healthcare coverage, resolve billing concerns, and ensure the financial side of their care is handled accurately and professionally. If you're looking for a rewarding career with growth opportunities, outstanding benefits, and a team that values your contributions, we'd love to have you join Bingham Healthcare. Bingham Healthcare — Experience Excellence.