***This position is located at our facility on 4900 North America Drive in West Seneca*** As a Warehouse Clerk, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, and other assignments as requested. Duties and responsibilities • Provide exceptional customer service • Manage and check-in drivers efficiently and effectively • Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders • Perform data entry as needed • Daily communication via telephone calls and emails to internal departments • Prioritize and multi-task client requests on a daily basis • Obtain and evaluate all relevant information to handle inquiries and complaints • Respond in a prompt and courteous manner to client requests • All other duties as assigned Qualifications • High School Diploma or GED • Customer service experience • Excellent verbal and written communication skills • Ability to multi-task • Problem analysis and problem-solving • Attention to detail and accuracy • Initiative • Basic PC skills and MS Office Suite (Excel, Word, Outlook) • Ability to work in fast-paced environment • Work independently and with team in fast paced environment Safety Requirements • Must wear safety vest. Physical requirements • Must be able to lift up to 50 lbs. Direct reports • None *Please note that base pay offered may vary depending on job-related knowledge, skills, and experience. Monday - Friday 2:30pm-11:00pm