Position Summary: The Accounts Receivable role administers account collections, coordinates dispute resolution with other teams, reconciles customer accounts, initiates refund/credit requests and initiates write offs. Role Responsibilities: • Manage the daily accounts receivable operations for an assigned business unit, including monitoring and managing accounts to ensure timely payment of outstanding invoices. • Contact customers via phone, e-mail, and written correspondence to collect overdue balances. • Maintain accurate collection notes and account records with ERP/accounting system. • Review aging reports and prioritize collection activities based on delinquency status in order to meet DSO goals. • Collaborate with Commercial Team, Customer Service and Accounting teams to resolve collection barriers. • Escalate high-risk, severely past due or disputed accounts to management. • Support month-end closing activities and accounts receivable reporting. • Maintain compliance with company credit and collection policies. • Review credit memos and other adjustments to accounts and receivables operations. • Ensure timely and accurate submission of invoices to the customer to meet all contractual requirements. • Confirm the accuracy of accounting application information. • Communicate with customer regarding unapplied cash and charge backs applied to the customer accounts. • Track and resolve payment discrepancy issues. • Accurately notate customer interactions. • Other duties as assigned by management. Qualifications: • 10+ years’ experience in a Collections role. • Experience with Microsoft Excel, Vlookups and Pivot tables. • Experience in Netsuite or other ERP system • Ability to work in a fast-paced environment with changing priorities. • Ability to work independently with little supervision yet maintain a team environment. • Excellent verbal and written communication skills • Ability to manage multiple accounts and prioritize workload effectively • Customer-focused approach while maintain collection objectives. Highly organized, extremely detailed oriented, and ability to multi-task in a fast-paced environment. Comprehensive Medical Plan with Prescription Coverage | Dental Plan | Vision Plan | Life Insurance | 401K Program with Company Match | Paid Holidays | Paid Time Off Company Training Program | Tuition Reimbursement Program | Utilize Latest Technologies and Linen Methodologies | Casual Work Environment