Responsible for managing the process involved with the group coordination within the Group Sales Department. Requires a strong ability to communicate and enjoys building professional and client relationships. • Answers incoming phone calls. • Takes detailed accurate messages assisting clients and liaising on behalf of the Sales Staff. • Forward inquiries in a timely fashion to Sales Department. • Answers all online inquiries. • Handles overall administrative tasks in assigned areas, including creating and maintaining files. • Handles typing and some department general correspondence, as requested by the Sales Department. • Enters call reports in Delphi at the conclusion of a sales trip. • Sends out sales and marketing packets to clients as requested by the Sales Team. • Assists sales as needed with VIP reservations/amenities for tracing, and confirming on the day of arrival. • Sends amenities/Welcome cards as directed by Sales Department. • Distributes and tracks all VIP amenities forms and follows up with appropriate departments to be sure processed. • Creates files for team on booking recap for turnover to Conference Services Dept. • Daily Maintenance calls. • Daily Solicitation calls. • Researching competitive opportunities • Distribute the GRC log to team on a weekly basis. • Distribute the Daily Events report to team on a weekly basis. • Produce past – departure Thank You letters. • Book in-house day meetings; with and without food and beverage. • Distribute site forms. • Conduct site inspections when required. • Inputting all sales calls notes, new accounts and follow-up traces. • Participates in various office related duties; mailing of holiday gifts, labeling newsletters, RSVP’s for client events, etc. • Ordering, storing and maintaining adequate supply of various sales brochures, menus, floor plans and forms. • Assists Sales Department emails when they are on sales trips, attending trade-shows or out on vacation. Assigns necessary emails to the appropriate person. • Responsible for investigations regarding billing • Manages all weekly sales reports for revenue comparison. • Manages reservation links. • Other projects as assigned.