Description The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, care-related tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs. ESSENTIAL JOB RESPONSIBILITIES Administrative & Front Office Duties: • Warmly greet and assist residents, families, and visitors upon arrival. • Professionally answer and direct incoming calls to appropriate departments or individuals. • Respond to general inquiries and provide information about community services and operations. • Coordinate transportation and appointment scheduling for residents. • Manage incoming and outgoing mail, packages, and deliveries. • Perform general office duties, including filing, data entry, transcription, and recordkeeping. • Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates. Staffing & Human Resources Support: • Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals. • Coordinate and support new hire onboarding, including orientation logistics. • Maintain accurate time and attendance records for all staff. • Serve in the on-call rotation for staffing coordination and emergent scheduling issues. • Act as a mentor to new team members, providing guidance and support during their first 90 days. Resident Care Coordination: • Participate in resident care meetings and interdisciplinary discussions. • Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards. • Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition. • Assist with hospitalization records and readmission processes. • Provide direct care support to residents as needed. • Ensure safety, privacy, and dignity of residents at all times. Other Duties: • Monitor and manage inventory of medical and office supplies. • Participate in emergency response and follow established protocols. • Attend required staff meetings, trainings, and continuing education as mandated. • Maintain strict confidentiality regarding residents, staff, and community operations. • Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service. • Perform additional duties as assigned. Requirements • Minimum 18 years of age. • High school diploma or equivalent required. • Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred. • Strong written and verbal communication skills. • Proficient with computers and willing to learn new technology platforms. • Strong organizational skills and ability to multitask in a dynamic environment. • Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed. • Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required. • Ability to read, write, and communicate effectively in English.