Description The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards. • Greet and welcome guests upon arrival with a friendly and professional demeanor. • Perform accurate check-in and check-out procedures. • Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions. • Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system. • Resolve guest complaints promptly and effectively, escalating issues when necessary. • Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled. • Maintain lobby and front desk area cleanliness and organization. • Follow security procedures, monitor guest access, and report any suspicious activity. • Assist with reservations, cancellations, and modifications. • Promote hotel services and amenities to enhance guest satisfaction. • Some properties may require driving hotel shuttle or guest cars to support valet service. Requirements Requirements: • High school diploma or equivalent; hospitality or customer service training preferred. • Previous experience in a front desk, reception, or customer service role desirable. • Strong communication, problem-solving, and interpersonal skills. • Proficiency with computers and reservation/property management systems (PMS experience a plus). • Ability to remain calm and professional under pressure. • Flexible schedule availability, including evenings, weekends, and holidays. • Some locations may require a Drivers’ License and insurability to operate company vehicles • Bilingual skills are a plus. Physical Requirements: • Ability to stand for extended periods (up to 8 hours). • Frequent use of hands and arms for typing, phone handling, and guest interactions. • Occasionally lift or carry items up to 25 pounds (luggage or supplies). • Ability to bend, stoop, and reach as required. • Clear verbal communication and professional appearance at all times.