Patient Care Coordinator - Waxhaw General Job Summary: The Patient Care Coordinator is responsible for insuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access. (This is a full time position that will support the team in Waxhaw, Monday to Friday 8am to 5pm). Primary Job Responsibilities/Tasks may include, but not limited to: Patient Coordination responsibilities include: • Schedules ancillary appointments and referrals. • Follows-up on referrals and appointments to insure timely completion of physician orders. • Schedules physician return appointments • Completes forms/requisitions as needed to complete the physician’s orders. • Obtains and sends patient medical records to support seamless care delivery. • Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care. • Obtains ancillary results on all physician orders in a timely manner. • Obtains referring provider clinic notes on all referred patients in a timely manner. • Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures. • Work at different Tryon office locations as needed. • Monitor and check assigned Athena boxes and other assigned boxes for coverage. • Other duties as assigned. Clinic Support responsibilities include: • Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. • Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment. • Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR. • Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. • Obtains lab/X-ray reports, hospital notes, referral information, etc.; • Verifies insurance coverage and patient demographics; • Updates charts to ensure that information is complete and filed appropriately. • Ensures timely delivery of outside mail and communication to the physician Requirements: • Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. • Completion of TB test will be required. Education: • High school diploma; some college preferred Experience: • Minimum of one-year medical office or healthcare facility experience • E.H.R. and Scheduling experience • Experience serving customers in person and on the phone Physical Requirements: • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. • Must be able to lift and support weight of 35 pounds. • Ability to concentrate on details. • Use of computer for long periods of time.