Description Case Manager - Rapid Rehousing Program General Description: Provides a variety of field activities in the rapid re-housing program for single individuals; the case manager performs direct client services and completes documentation. Work involves orienting all eligible participants to the program and providing housing search and supportive services to promote participants self-sufficiency, integration into the community, and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants. The principal duties are performed both in a general office environment and in the field and community where program participants reside. Essential Duties and Responsibilities: • Assess housing barriers of individuals experiencing homelessness to determine housing and service needs. • Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client’s needs, goals, and eligibility. • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing. • Assist participants in locating and securing housing of their choice. • Assist participants in securing and maintaining employment, this includes working with an outside contractor who provides dedicated employment services • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). • Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors. • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs. • Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing. • Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed. • Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services. • Provide pro-active follow-up home visits to ensure stability and further progress towards self sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community. • Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities. • Maintain accurate daily logs records, monthly outcome reports, and files for each client. • Transport clients as deemed necessary. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies. • Collect and report program data, including but not limited to the Homeless Management Information System (HMIS). • Complete all appropriate monthly and annual report forms. • Maintain a complete working file providing activity documentation and copies of all corresponding paperwork, both in a paper file and electric filing. • Assume other responsibilities as assigned. Required Qualifications: • Requires knowledge and belief in “Housing First” philosophy and strategies. • Minimum Education Requirements: Bachelor’s Degree in human services preferred or a minimum of a two years degree in Human related services and three years related experience. • Excellent communication skills, particularly listening, mediation, and writing skills. • Possess strong organizational skills with ability to meet a demanding workload. • Detail oriented to complete requirements of files and contract compliance. • Creative thinker/adaptive personality. • Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management. • Strong record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state. and local government agencies and funding sources. • Demonstrated knowledge of community resources, social service agencies, and ability to maintain good landlord relationships • Fluency in the English language is required. Spanish speaking ability is an added asset but is not required. • Experience with computer and knowledge of Microsoft Office. • Valid driver’s license, car, and good driving record • Sensitivity to cultural and socioeconomic characteristics of population served. • A commitment to empowering others to solve their own problems. • A conviction about the capacity of people to grow and change. • The ability to establish and set appropriate limits with persons served to help them gain skills and confidence. • The ability to work collaboratively with other personnel and/or service providers or professionals. • The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals To Apply: Please apply on our website: https://mcch.net/careers/