Description Bring thoughtful leadership and genuine guest care to the daily spa and salon experience. The Floor Leader at milk + honey supports Location Leadership in guiding daily operations and creating a welcoming, consistent guest experience. Through hands-on leadership, strong relationships, and clear communication, the Floor Leader helps the team navigate daily priorities and respond to challenges with resilience and adaptability. This role brings milk + honey’s core values to life through thoughtful service, teamwork, and attention to detail. Work Hours and Compensation: • Floor Leads work a mixture of AM and PM shifts, including weekends and some holidays. • Compensation ranges from $20-$23 per hour depending on experience. What You’ll Do • Serve as Manager on Duty, providing hands-on support at the front desk and helping daily spa and salon operations run smoothly. • Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout. • Coach the concierge team through ongoing feedback, service guidance, and retail sales role-playing. • Partner with location leadership to review guest feedback and take action to improve the guest experience. • Support retail sales and membership sign-ups through team motivation, goal setting, and meaningful guest conversations. • Help new concierge team members feel connected, supported, and prepared to succeed. • Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are accurately recorded, labeled, and organized. • Maintain clean, stocked, and thoughtfully merchandised retail displays, and assist with monthly inventory counts. • Uphold spa and salon protocols, brand standards, and Standards of Excellence. • Lead by example with professionalism, composure, and clear communication to support a positive team environment. What You’ll Bring • Strong guest service skills and a thoughtful approach to resolving concerns • Clear written and verbal communication • The ability to coach, motivate, and build relationships with team members • Strong organization and attention to detail while managing competing priorities • Comfort supporting retail sales and membership goals • Resilience, adaptability, and a willingness to step in where support is needed • Availability for AM and PM shifts, weekends, and some holidays Health + Financial Benefits • Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week) • Paid Time Off from Day One (28+ hours/week) • Plan for Your Future – 401(k) with company match after 6 months • Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage) • Loyalty Rewards – Tenure bonus program for long-term team members Exclusive Team Member Perks • Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products • Service Discounts – 15% off spa, salon, and medSPA services • Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations • Milestone Celebrations – Enjoy spa perks as you grow with us Lifestyle + Extra Benefits • Referral Bonuses – Earn up to $500 for each qualifying employee referral • Wellness Perks – Enjoy a monthly spa credit • Support for New Mothers – Return-to-work bonus up to $2,000 following maternity leave • Give Back – Paid volunteer time off to support your community Why You’ll Love it Here: • Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first. • Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence. • Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards • Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated. • Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do. Ready to help lead the daily experience at milk + honey? Apply to join our team as a Floor Leader. Requirements Qualifications and Experience: • Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time • Passionate about milk + honey and the wellness industry • Leadership experience • Experience being a team player • Ability to work flexible hours to meet the needs of the business including nights, weekends, holidays • Eagerness to learn and growth within the company • Solution driven and open to feedback