Description IT’S Fun, IT’S Flexible, IT’S Entertaining IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic. IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT’SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members. What you’ll do? IT’S Exciting! Laugh out loud, dance to the music, and provide a humorous escape to our customers while you Act as a Leader on Duty: • Oversees the daily operation of the store and ensures that sales objectives are met. • Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability. • Fosters a productive work environment through consistent coaching and training of Sales Associates. • Demonstrates a positive, enthusiastic and brand proud attitude. • Promotes safety for both our customers and associates by adhering to company guidelines. • Partners with store manager to identify ongoing challenges and present solutions. Deliver Exceptional Customer Service: • Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer. • Assist customers with requests and inquiries. • Ensure salesfloor is clean and organized while maintaining store visual standards. • Operate POS/ register to properly cash out all customers. Achieve Sales Goals: • Follows through on customer requests for specific items and suggests additional products. • Use selling skills by explaining benefits, features, prices, quality, value, and other product information. Support Store Operations • Maintains store cash handling records, reports, and opening and closing procedures. • Ensures visual standards are appropriate and support the brand image. • Merchandises displays to visual guidelines. • Plan, coordinate, and set up special events and promotions. • Maintain communication with associates regarding product recommendations to increase sales/inventory. • Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager. • Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc. Embody our Core Values: • Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker. • Display enthusiasm and cheerfulness while working collaboratively in a team environment. Requirements What you need to join the fun: • Must be 18 years of age or older. • Education: High School diploma or equivalent preferred. • Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience preferred. • Willing to work a flexible schedule including days, evenings, weekends, and holidays. • Able and willing to work 32-40 hours a week. • Must be able to use a POS/cash register. • Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear. • Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs. with assistance. • Must be able to work alone or with minimum amount of supervision. What’s in it for you? IT’S Even Sweeter • Flexible scheduling • Career growth opportunities • Continuous Training and Development • 30% Employee Discount • Perk Spot (Discounts on cell phone, travel, events, etc.) • 401k with company match beginning the 1st of the month following 60 days of employment. • Employee Assistance Program • Medical, Dental, and Vision Insurance • Paid Time Off • Health Savings and Flexible Spending Account • Legal Services Let’s get Social! IT’S Cool • Website: www.itsugar.com • Facebook: www.facebook.com/itsugar • Twitter: www.twitter.com/itsugar • Tiktok: itsugar_official