About Us: Wake Electric Membership Corporation is an electric distribution cooperative owned and controlled by thousands of people just like you—the consumer-members. Wake EMC provides reliable, safe, and affordable energy and related services. We operate as a cooperative business and continually improve our services to meet the needs of our members and enhance their quality of life. Summary: • Learns and maintains working knowledge of the cooperative policies and procedures. • Provide accurate, efficient, and timely service in handling consumer request and inquires. • Timely respond to outages, including crew assignments. • Timely respond to emergency calls. • Detailed documentation of the events, monitor all alerts. • Respond to all after-hours request, including reconnection of electric service. • Monitor and grant visitors/deliveries access to the Youngsville facility. • Hours not to exceed 20-hours per week, creative work schedules options. Must be available day and evenings shifts and holidays. • Performs other duties as assigned. Hiring range $17.82-20.56 per hour depending on experience *1st month daytime training, after you may work nights and weekend shifts *This position reports to Supervisor of System Operators* Requirements: • Must possess excellent verbal, written, and listening communication skills. • Interacts with the Customer Information System (CIS), Outage Management System (OMS), SCADA, Automatic Vehicle Location (AVL) and SmartTrack applications according to WEMC policy. • Must have the ability to hear pertinent conversations and radio traffic in an active control room environment. • Must be able to give clear directions. • Must be able to communicate with both employees and member to resolve issues. • Must be accurate, efficient and detail oriented; quick, technology-savvy with super situational awareness. • Demonstrate effective employee relation skills. • Selected candidate will receive extensive on the job training during the first two weeks of employment; with continuous training provided on a regular basis. • Must pass background check and drug screen. • A driver’s license and reliable transportation is required. Cooperative Services Center is an Equal Opportunity Employer including Veterans/Disabilities