• Provide friendly and professional customer service via phone, email, and messaging • Respond to customer inquiries regarding fencing services, products, warranties, and scheduling • Escalate complex questions and concerns to the appropriate team members when needed • Manage and update daily schedules for fencing crews and customer projects • Communicate schedule changes, delays, and important updates to customers and internal teams • Monitor crew attendance and address scheduling issues at the start of each workday • Maintain accurate records of customer inquiries, requests, and follow-up actions • Adjust schedules based on project priorities, timelines, and crew availability