Description A State Savings Bank Personal Banker exemplifies a “Yes, I can!” approach to customer service and is responsible for building customer relationships, and providing prompt and efficient service when handling transactions. A Personal Banker is expected to be available to work Monday through Saturday. This is an in-person position in Traverse City, MI. Requirements TASKS · Perform all functions of CSR (Teller) and Sr. CSR. · Skillfully recommend our products and services to customers. · Open accounts for new and existing customers – consumer and business. · Assist customers with online and mobile banking services. · Assist customers with safe deposit boxes and maintain records for boxes. · Assist customers with IRAs (Individual Retirement Account). · Assist customers with CDs (Certificate of Deposit). · Maintain customer records and files. · Complete daily reports. · Respond to ATM service calls under dual control. · Answer telephones, file customer paperwork, and maintain proper supplies. · Follow bank policies and procedures. · Maintain professional, business-like appearance. · Perform other tasks requested by supervisor related to daily operations of the bank. REQUIREMENTS · At least 18 years of age · High school or higher education level or equivalent work experience · Excellent customer service skills · Strong communication skills · Computer skills · Cash-handling experience · Ability to work well under pressure · Accurate and well-organized · Respond to customer problems or complaints with urgency