Maximus is currently seeking a Senior Program Director. In this role, you will provide strategic leadership, operational oversight, and financial management for a large and complex Medicaid eligibility program. This highly visible, client facing role oversees multiple operational functions, including Medicaid Eligibility call center, mailroom operations, and quality and appeals while ensuring all areas are aligned to meet client expectations, contractual commitments, and program goals. The role requires a leader with extensive experience managing complex, large-scale operations who can engage directly with key client stakeholders, lead multiple functions simultaneously, and influence a large, matrixed organization. This position is based in Richmond, VA and requires on-site work three to four days per week. About the program: The Cover Virginia Operations is primarily composed of a statewide Medicaid call center, an eligibility Central Processing Unit (CPU) responsible for processing Medicaid applications and Appeals associated with those decisions. It also includes the Cover Virginia Incarcerated Unit (CVIU), which supports correctional facilities and inmates through the Medicaid application process. Additionally, there is a centralized mailroom that manages all incoming mail for Cover Virginia and its localities. Why Maximus? - 🔄 Work/Life Balance Support - Flexibility tailored to your needs! - 💰 Competitive Compensation - Bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences. - 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.