Job Purpose: The Michigan Poison Drug Information Center Program Manager organizes the administrative and operational activities that support reliable, continuous Poison Center services. This position works closely with Specialists in Poison Information (SPIs), Certified Specialists in Poison Information (CSPIs), directors, and institutional partners to maintain staffing coverage, coordinate staff support, training logistics, event planning, grant submissions, and philanthropical program support. The Program Manager serves as a central point of contact for operations needs and follows through on priorities established by the directors. Essential Functions: Maintain administrative records of professional licenses, certifications, required training, and renewal dates. Develop, plan, and coordinate quarterly education conferences for the tri-county residencies and other educational conferences as they become available. Spearhead and coordinate logistics and planning of Annual MiPDC Toxicology Symposium, and other similar continuing education offerings for health care professionals in the metro Detroit area and beyond. Identify grant and sponsorship opportunities annually to support Poison Center programs, educational materials, travel, and conference attendance. Build and maintain potential prospect and donor tracking system for hospitals, foundations, businesses, community organizations, and individual supporters, in coordination with the development office. Support directors with program implementation and administrative coordination of service agreements, research data contracts, and other business activities. Track deliverable, approvals, renewals, and reporting deadlines with the appropriate institutional offices. Implement and maintain RingCentral ACE performance metrics and phone reviews. Develop and maintain monthly schedules for SPIs and update as needed. Coordinate leave requests, call offs, traded shifts, vacant shifts, and coverage for meetings or training. Identify coverage gaps, seek qualified coverage, and escalate unresolved shortages and overtime needs to the designated director. Provide on-call support for staff operational issues. Support MiPDC staff during events. Create and maintain tables of staff productivity on a bi-weekly basis by collecting data from various sources. Perform random audits to ensure compliance on benchmarks for insurance, self-introductions, chart documentation, etc. Develop standards to improve efficiency and incorporate Lean principles into our daily practice. Educate staff about documentation guidelines. Coordinate with MiPDC Sr. Director and Medical Director for new applicant screening, application reviews, interviews, job offers, interview logistic coordination and scheduling. Develop and/or maintain orientation checklist and supporting materials. Structure MiPDC SPI on-boarding process. Ensure new employees progress through training during shifts. Manage personnel transactions for assigned staff including hiring, promotions, terminations, disciplinary procedures, and salary adjustments. Provide timely communications to department. Provide education support for SPI’s. Create and maintain compliance modules in Canvas. Ensure annual education and compliance modules are completed by SPI’s. Perform other related duties as assigned.