Job Summary The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members. Job Duties & Responsibilities • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs. • Responsible to train and develop all new FOH & BOH employees. • Maintains a guest focus while performing duties. • Assures operational expenses and costs are in line with budgets. • Is knowledgeable of budgets and adhering to the profits they reflect. • Development and training of front of the house staff. • Delegates tasks for ordering supplies and follows up to assure accuracies. • Performs weekly and monthly inventories and updates beverage prices on spread sheet. • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. • Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards. • Ensure positive guest service in all areas. • Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • Ensure that proper security procedures are in place to protect team members, guests, and company assets. • Ensure a safe working and guest environment to reduce the risk of injury and accidents. • Completes accident reports promptly if a guest or team member is injured. • Responsible to assist in menu planning, development, and meal specials. • Ensure proper cash management controls are followed by all F&B staff members, as per policy. • Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness. • Investigate and resolve complaints concerning food quality and service. • Provides direction and communication to team members regarding operational information and procedural changes. • Develop team members by providing ongoing feedback. • Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals. • Have complete knowledge of all policies, standards, and procedures of the department. • Be familiar with resort services, amenities, and outlets. • Available for work assignments outside of Manager’s customary work schedule. This may include evenings, catering events, weekends, and holidays. • Compliance with all Store Market policies and procedures as described and communicated by management. • Fill in where needed to ensure guest service standards and efficient operations. • Works effectively with Human Resources Director in proper documentation and performance management. Required Skills/Abilities: • Exceptional customer service and managerial skills. • Excellent verbal and written communication skills. • Excellent organizational and time-management skills. • Ability to prioritize tasks and to delegate them when appropriate. Education and Experience: • Bachelors degree in Business Administration preferred. • At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required. Physical Requirements: • Prolonged periods of standing. • Must be able to lift 50 pounds at a time.