Job Details: Job Location: Alliance Center for Education - CHARLOTTE, NC, Salary Range: Undisclosed, Job Shift: Day, The ERSEA Manager is responsible for the strategic leadership, oversight, implementation, and continuous improvement of the program's Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) systems. This position ensures compliance with Head Start Program Performance Standards, federal regulations, state requirements, organizational policies, and funding mandates while maintaining effective systems for eligibility verification, recruitment, enrollment, attendance, data management, family engagement, and marketing. Essential Duties and Responsibilities ERSEA Leadership Eligibility Determination and Verification Recruitment, Outreach, and Community Engagement Program Marketing and Communications Selection and Enrollment Management Attendance Monitoring and Family Engagement Compliance, Monitoring, and Reporting Data Management and Analysis Training and Staff Development Eligibility Determination and Verification Implement and maintain procedures for determining eligibility. Review and verify income, public assistance, foster care, homelessness, age, and categorical eligibility documentation. Conduct eligibility determinations. Conduct file reviews and audits. Train staff on eligibility requirements and ensure confidentiality and compliance with all eligibility regulations. Recruitment, Outreach, and Community Engagement Develop and implement year-round recruitment strategies, coordinate outreach activities, maintain community partnerships, conduct enrollment events, and monitor recruitment effectiveness. Program Marketing and Communications   Develop and implement annual marketing and recruitment plans Coordinate with Program and Communications teams to develop promotional materials, newsletters, presentations, mass media, and social media content Maintain branding standards Evaluate marketing effectiveness using outreach and enrollment data Selection and Enrollment Management Oversee the application and eligibility intake processes Manage the development and implementation of the selection criteria Maintain at least 97% enrollment Manage waiting list and enrollment statuses Create and implement vacancy reduction strategies Conduct enrollment forecasting Attendance Monitoring Work closely with center-level teams to monitor attendance, identify barriers, and reduce chronic absenteeism. Compliance, Monitoring, and Reporting Conduct regular monitoring reviews of ERSEA practices to ensure compliance with agency and federal regulation. Prepare monthly enrollment and attendance reports with trend analyses with action steps to support data-driven decision-making. Participate in formal and informal compliance audits and federal reviews. Training and Staff Development Provide training, coaching, technical assistance, and professional development related to ERSEA requirements and best practices. Qualifications: Bachelor’s degree in Human Services, Social Work, Education, Business Administration, Marketing, Communications, Public Administration, or related field; minimum of three (3) years of relevant experience; knowledge of eligibility regulations; and strong leadership, communication, and analytical skills. Core Competencies Strategic Leadership Regulatory Compliance Eligibility Verification Recruitment and Enrollment Management Data Analysis Community Engagement Marketing and Public Relations Communication Continuous Quality Improvement Requirements Before You Start: DCDEE Qualifying Letter (Background Check with Fingerprints) Official Education Transcript Current Physical Exam Pre-employment drug screening and ongoing random screenings Incredible Benefits That Put You First: 403(b) Retirement Plan with a 3.5% Employer Match – Invest in your future with confidence! Health Benefits – Affordable employee-only health insurance with generous employer contributions. Employer-Paid Short & Long-Term Disability Insurance – We've got your back, always. Employer-Paid Life Insurance – Peace of mind for you and your loved ones. $500 Hiring Bonus – Celebrate your 90-day milestone with a performance-based bonus!  Additional Perks: Medical, dental, and vision coverage for your family Paid Time Off (PTO)  Paid Holidays Employee Assistance Program Ready to make a difference every single day? Apply now and become part of a team that’s changing lives—one child, one family at a time. | Alliance Center for Education – Where Passion Meets Purpose