What success looks like in this role: Unisys will establish a Hybrid End User Services Support Model consisting of dedicated resources capable of delivering both traditional Field Services support and Service Desk functions. • During normal Business hours, the renewed team will respond to incidents and service requests through established Service Desk channels, including phone, email, walk-up, and ITSM workflows. • Facilitate "walk-up" and floor-support interactions where appropriate • Serve as a primary point of contact for escalations and customer concerns. • Improve issue ownership through end-to-end case management. • Collaborate closely with resolver groups, engineering teams, and both Unisys and Client leadership. • Participate in continuous service improvement initiatives and knowledge management mactivities • Performs Deskside break and fix. • Performs VIP deskside support activities. • Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities. • Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 4-6 years’ experience in area of responsibility Benefits Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success. Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-MT1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.