Job Details: Job Location: TX North Richland Hills - North Richland Hills, TX, Position Type: Full Time, Salary Range: $20.00 - $27.00Hourly, Description Summary/Purpose of the Position: ​​​​​​The Sales Specialist is responsible for providing outstanding service and support. This role  supports the sales organization by ensuring a positive end-to-end customer experience  throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness,  accuracy, and proactive engagement across multiple channels and collaborates with Small  Business customers, the sales organization, and internal teams. Duties and Responsibilities:  • Serve as primary sales support contact for Small Business accounts  • Support account growth by providing timely quotes, product information, and order  assistance via phone, email, or webchat • Monitor open quotes, open orders, lead times, and backorders for assigned territory by  verifying product availability, delivery timelines, and vendor information • Maintain account accuracy by updating contacts, preferences, ship-to locations and  pricing information by reconciling and updating customer information in ERP and CRM  systems • Provide escalated support for recurring issues affecting customer segments • Track and resolve customer issues to ensure minimal disruption to account activity  • Deliver fast, friendly service designed to strengthen the customer relationship and  improve retention  • Directly and indirectly responsible for product quality • Performs other duties as assigned by management to support the business Qualifications: Span and Scope  • Partner with Sales to proactively identify gaps or opportunities within Small Business  customers • Collaborate with product teams and vendors when unique or new product information  is required • Decision-Making Authority: Guided • Complexity: Moderately Complex Skills • Prior ERP system experience required • Proficiency in Microsoft Office (Outlook, Word, Excel) • Professional phone and email etiquette  • Strong attention to detail, accuracy, and organization  • Excellent verbal and written communication skills • Ability to maintain professional communication via phone and email • Ability to manage multiple tasks and meet deadlines in a fast-paced environment • Bilingual skills are a plus Education & Experience • 2-3+ years of experience in customer service or sales support (industrial distribution or  manufacturing preferred) • High School Diploma or GED required, associate's degree preferred • Experience with providing quotes, customer support, or account management • Technical product background or experience in distribution/supply chain is a plus • Proficiency in Microsoft Office (Outlook, Word, Excel) Physical Requirements: • Ability to safely and successfully perform the essential job functions consistent with the  ADA, FMLA and other federal, state and local standards, including meeting qualitative  and/or quantitative productivity standards