Job Details: Job Location: Northumberland PA - Northumberland, PA, Salary Range: Undisclosed, Job Category: Customer Service, The Order Engineer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Forte products. Main Responsibilities: · Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs · Complete the order entry process with a high degree of accuracy for orders · Directly assist customer with resolution based results · Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value · Communicate clearly and professionally · Maintain appropriate Order Engineering controls and documentation · Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience · Follow all Company related safety/environmental rules and regulations · Maintain a working environment that encourages and supports collaboration and team work Qualifications: Education: · High School Education required, Associate’s Degree or Technical Certificate Experience: · 1-3 Years of previous experience in customer service including order engineering · Two year technical degree with exposure to blue print reading is preferred or an equivalent combination of education and experience · Solid demonstration of professional Telephone Etiquette · Product knowledge as it relates to the Building Material and/or Door industry · Strong math skills · Ability to work independently and effectively in a fast paced team environment · Strong decision making and analytical skills · Excellent phone and written communication skills · Excellent PC skills in Microsoft applications · Strong ability to multi-task while maintaining a high level of attention to detail · Organizational skills with the ability to maintain detailed records · Ability to establish and continually develop professional relationships with both internal and external customers · Effective conflict resolution skills · Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes