What You'll Do • Work with Human Resources to fulfill all hiring need and take lead role in their training and development • Manage workloads and project assignments of RAs, Senior RAs, Lead RAs and potentially Assistant Managers within the group • Demonstrate ability to effectively lead liaison meetings with other department leaders • Lead efforts to enhance the quality of the RA program and effectively provide assistance with high-level assignments • Review, approve, and manage schedules, time sheets, and time adjustments of RAs, Senior RAs, and Lead RAs efficiently and on time • Lead the management, mentoring, and career development of a large number of RAs, Senior RAs, and Lead RAs with limited guidance from your supervisor • Demonstrate ability to effectively manage challenging situations and present constructive feedback with limited input from supervisor • Prepare reports and analyze trends related to workflow management and career progression of RAs • Participate as a content creator and effectively present during RA training meetings • Efficiently manage RA training program and new hire learning requirements What You'll Bring • Excellent verbal and written communication skills • Good knowledge of medical and pharmaceutical terminology • Customer-service oriented with excellent relationship-building skills • Confident judgement in decision-making situations • Strong leadership skills • Self-motivated • Great personnel management skills • Excellent knowledge of CTI departments and skills needed for each • Good presentation skills • Bachelor’s degree • At least 3 years as an RA or related experience, with at least 2 year experience as Lead or Senior RA • Great understanding of CTI’s core values and processes Why CTI? • We support career progression – 25% of our global staff is promoted annually and we have a structured mentoring program to provide the support you need to move forward • We value education and training – We provide tuition reimbursement, partner with universities and colleges to create programs in our field, and have a dedicated training department • We value our people - We have never had a layoff in our 20-year history, support a work-life balance with flexible schedules, and have provided cash bonuses every year for the past decade • Our culture is unparalleled – Click here to learn more about “The CTI Way” • We think globally and act locally – We have a global philanthropic program supporting our team’s efforts to improve their local communities (Click here to learn more about our “CTI Cares” program) Important Note In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page. Please Note • We will never communicate with you directly via Microsoft Teams Messaging or text message • We will never ask for your bank account information at any point during the recruitment process Equal Opportunity Employer/Veterans/Disabled