We are seeking an IT Operations Analyst to support end-user computing, enterprise applications, manufacturing systems, and business-critical technologies. This role supports manufacturing plants, warehouse operations, remote offices, and corporate functions across a global organization by troubleshooting and resolving hardware, software, network, and application issues. The ideal candidate will have strong technical troubleshooting skills, experience supporting diverse business functions, and a customer-focused approach to service delivery. The position supports a broad technology environment that includes desktop and laptop computers, mobile devices, Microsoft 365, ERP systems, manufacturing applications, printers, scanners, conference room technology, and shop-floor systems. Participation in an on-call support rotation is required. What You'll Do • Provide technical support for end-user devices, business applications, manufacturing technologies, and enterprise systems. • Troubleshoot and resolve hardware, software, network, and application issues. • Support desktop and laptop computers, mobile devices, printers, scanners, conference room technology, and other peripherals. • Install, configure, maintain, and troubleshoot hardware, software, and Microsoft 365 technologies. • Support manufacturing systems, shop-floor technologies, warehouse operations, and ERP applications. • Assist with IBM i (AS/400) applications and related business processes. • Participate in incident, problem, and change management activities. • Create and maintain technical documentation and support procedures. • Work with business users, vendors, and IT teams to resolve technical issues and support operational continuity. • Participate in an on-call support rotation and respond to critical incidents as needed. Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience. • 5+ years of progressively responsible experience supporting enterprise technology environments. • Experience supporting geographically dispersed users across multiple locations, time zones, and business functions within a multi-site or global organization. • Experience supporting manufacturing operations, distribution centers, warehouse facilities, remote offices, sales organizations, customer service teams, finance departments, and other corporate business functions. • Demonstrated experience troubleshooting and resolving hardware, software, network, and application issues in a business-critical environment. • Experience supporting desktop and laptop computers in an enterprise environment. • Experience troubleshooting printers, barcode scanners, handheld devices, mobile devices, conference room technology, and other end-user peripherals. • Experience supporting Microsoft Windows operating systems and Microsoft 365 technologies. • Strong troubleshooting, analytical, and problem-solving skills. • Experience supporting business-critical applications and systems. • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking. • Experience utilizing IT service management platforms such as Freshservice, ServiceNow, Jira Service Management, or similar tools. • Strong customer service and communication skills with the ability to effectively support both technical and non-technical users. • Ability to work independently while collaborating effectively with users, vendors, and IT teams. Preferred Qualifications • Familiarity with IBM i (AS/400) systems and business applications. • Experience supporting ERP platforms such as Infor LX, MAPICS, SAP, Oracle, or JD Edwards. • Experience supporting manufacturing applications, shop-floor technologies, barcode scanning systems, labeling solutions, and warehouse operations. • Experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune. • Experience with VMware, Hyper-V, or other virtualization platforms. • Experience with SQL querying and troubleshooting. • Experience supporting backup, storage, endpoint management, and cybersecurity technologies. ITIL Foundation certification or equivalent experience.