*This role is not eligible for sponsorship* RESPONSIBILITIES #Ll-Hybrid • Analyze and document requirements for lending products, collaborating with business stakeholders to gather functional and technical requirements. • Translate business needs into detailed technical specifications for development. • Design and configure system enhancements to support lending operations, including loan origination, servicing, underwriting, and compliance. • Provide ongoing support and maintenance for lending systems, troubleshooting issues, and resolving incidents. • Conduct root-cause analysist on system issues and recommend solutions to prevent recurrence. • Ensure systems are operating efficiently, meeting performance standards, and complying with regulatory requirements. • Lead or contribute to projects aimed at improving lending systems, including new implementations, upgrades, and integrations with third-party solutions. • Collaborate with cross-functional teams, including IT, business operations, compliance, and risk management, to ensure successful project delivery. • Create test plans and assist with conducting user acceptance testing (UAT) for a successful deployment of new features or system changes. • Ensure the accuracy and integrity of lending data within the systems, providing data analysis and reporting support as needed. • Develop reports and dashboards that provide insight into loan portfolios, performance metrics, and system usage. • Ensure lending systems are compliant with industry regulations and internal security policies. • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. • Deliver a consistent, high level of service within our Serving More standards. • Other duties as assigned. EDUCATION - CERTIFICATIONS - WORK EXPERIENCE • High School diploma or equivalent required • Bachelor's in computer science or business administration preferred • 2-4 years' experience in IT required, with knowledge of lending processes and/or solutions. TRAVEL REQUIREMENTS AND OTHER INFORMATION Minimal travel is expected. Position can require evening and weekend work to oversee upgrades and/or fixes. Position has an on-call schedule arrangement. This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Flexible Work Arrangement: 3 days (M, T, W) on-site in Newark, Ohio.