Job Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule. Key Responsibilities: • Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person. • Diagnose and troubleshoot hardware, software, and network-related issues. • Install, configure, and maintain computer systems, peripherals, and mobile devices. • Assist with employee onboarding and offboarding, including workstation setup and software installation. • Document support requests, resolutions, and troubleshooting steps in the ticketing system. • Support IT team projects, system updates, and process improvements. • Provide guidance to employees on IT best practices and security policies. • Escalate complex technical issues to senior IT staff as needed. Qualifications & Skills: • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience). • 1-2+ years experience in an IT support or help desk role preferred. • Proficiency with Windows 10 & 11 and troubleshooting. • Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred. • Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup). • Experience with IT ticketing systems preferred. • Strong problem-solving and critical-thinking abilities. • Excellent verbal and written communication skills. • Patience and ability to assist users with varying technical expertise. • Strong attention to detail and ability to multi-task. • Strong customer service skills. Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to: • Health, Vision and Dental Insurance • Wellness Program • Health and Dependent Care Flexible Spending Accounts • Short-Term and Long-Term Disability Coverage • Life Insurance and Accidental Death & Dismemberment • Training and Development Opportunities • 401k with Employer Match