Lead Direct Support Professional| 1st & 2nd shift available| Grand Rapids, MI Make a real impact—help someone build independence while building a career, you’re proud of. As a Lead Direct Support Professional (Lead DSP) you'll provide leadership, guidance, and direct support to individuals served while assisting with daily program operations. This role promotes independence, implements person-centered care plans, supports health and wellness needs, and serves as a resource for staff on shift. The Lead DSP also assists with training, scheduling, compliance, on-call responsibilities, and administrative support to help ensure high-quality services and a positive team environment. What You’ll Do • Assist with daily living (ADLs), personal care, and medications • Support community outings, transportation, and activities • Build positive relationships and encourage independence • Help maintain a safe, structured, and supportive environment • Ability to mentor, train and orient new staff • Provide leadership, direction and support to staff What We’re Looking For • Compassionate, dependable, and team-oriented • Strong communication and ability to build trust • Adaptable, patient, and resilient • Person-centered mindset with respect for individual differences What You'll Bring Required: • High school diploma or equivalent, with two years of leadership experience in a healthcare-related setting • Valid driver’s license • Ability to lift 50 lbs. • Ability to pass background checks and fingerprints • Ability to obtain CPR/First Aid certification Top Benefits • Competitive pay • Medical, dental & vision insurance (may vary based on job status) • Virtual Concierge Medical Services • 403(b) retirement with company match (up to 3%) • Generous Paid Time Off (PTO) • Paid training + career growth opportunities • Tuition reimbursement and scholarship opportunities • Employee Assistance Program (mental health + support) • Company-paid life insurance Why Hope Network Not your average job. Not your average impact. At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters. Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters. Apply today and start making a difference.