Position: Front Desk Agent Reports To: Front Desk Manager/Front Office Manager/Assistant General Manager Essential Responsibilities: Responsibilities • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role • Experience with hotel reservations software, like StayPMS and Onity Key Solutions. • Understanding of how travel planning websites operate, like Expedia, Booking.com and TripAdvisor • Customer service attitude • Excellent communication and organizational skills • Degree in hotel management is a plus Physical Demands: Standing for varying lengths of time while operating the computer with frequent stretching, talking, hearing, smiling.