Property Name: Centralized Collections The Collections Specialist is responsible for ensuring optimal financial performance for a portfolio of properties by managing resident account ledgers, maximizing collections, minimizing bad debt, and maintaining accurate billing practices. The role involves proactive collaboration with onsite team members, diligent follow-up on delinquent accounts, and effective communication with both current and former residents. Key Responsibilities: • Collections Management: • Actively track, manage, and minimize monthly bad debt to maintain below 2%. • Conduct timely follow-ups for first payments, delinquent rents, and late fees. • Engage residents proactively to facilitate timely payments, negotiate and set up payment plans when necessary. • Account Management: • Accurately update and maintain resident ledgers, ensuring proper mapping of charges and fees. • Audit resident ledgers regularly to verify billing accuracy and compliance. • Ensure timely and correct collection of security deposits and application of charges. • Eviction and Debt Recovery: • Generate and distribute demand notices and eviction notices in compliance with company policies and legal requirements. • Coordinate eviction filings and court processes through collaboration with legal counsel. • Manage accounts sent to debt collection agencies, maintaining communication and updates as needed. • Financial Move-Out (FMO): • Review and approve financial move-outs following Property Manager approval • Facilitate post move-out collections and resolve outstanding account balances. • Dispute Resolution: • Professionally handle resident disputes regarding charges, billing accuracy, and account balances. • Investigate and resolve disputes promptly, clearly communicating outcomes and next steps to residents. • Collaboration and Teamwork: • Partner effectively with onsite leasing teams, management, and finance teams to streamline processes and achieve financial objectives. • Provide training and support to onsite staff on billing and collections best practices. Performance Metrics: • Maintain monthly bad debt below 2%. • Achieve or exceed monthly collections percentage targets. • Meet or exceed budgeted goals for other income streams. • Ensure ledger accuracy and compliance with company and legal standards. Qualifications: • Experience in multifamily property management or accounts receivable strongly preferred. • Strong attention to detail and accuracy. • Excellent communication, negotiation, and conflict resolution skills. • Ability to prioritize workload, meet deadlines, and effectively collaborate with team members. • Knowledge of eviction procedures, fair housing regulations, and collections practices preferred. • Proficiency with property management software (e.g., Yardi, RealPage) highly desirable.