Dedicated to Excellence, Committed to Service Reservation Office Staff Reservation Office Staff assist with guest registrations and check-in for various events. Reservation Staff also answer phone calls, emails, and chats, and maintain accurate documentation of job descriptions, progress, and ideas. Process Guest Registrations Register guests for camps, retreats, clinics/seminars, college promotion events, alumni events, travel accommodations, and other events. Make changes to registrations as needed. Anticipate and address guests' service needs and upsell customers to best available options. Provide Excellent Customer Service Answer phone calls, emails, and guests in a timely and professional manner. Initiate customer contact as needed. Work with customers and other departments to research and resolve customer concerns and to improve procedures, customer satisfaction, and event management. Manage Guest Check-Ins Create and proof guest check-in packets, lists, and counts. Check in guests while providing accurate, caring, and individualized service. Maintain flexibility with scheduling during check-ins. Maintain Accurate Documentation Ensure that job descriptions and checklists are accurate, organized, and easily accessible. Complete checklist responsibilities and document progress of event responsibilities. Provide timely feedback of problems or suggestions as needed. FLSA Status - Scanning (Non-exempt) Education Required HS Work Experience Required Physical Requirements and Skills Communication, Detail-Oriented, Interpersonal Relationships, Microsoft Office, Operating Office Equipment, Organizing Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.