$14.00 per hour. Host/Expo/Food Runner Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. This is a hybrid position that includes host/hostess, expeditor, and food runner responsibilities. Responsible for guest service in the hotel restaurant, seating guest, rotating tables, plating/delivering food, and providing an exceptional experience. The hours for this role are typically 7am-12/2pm (business dictates when you leave). Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance) • Paid Vacation • Paid Birthday • Time and a half pay for Holidays (Easter, Thanksgiving, Christmas) • Medical, Dental, and Vision plans • 401K Plan - Company matches up to 3% • Team Member Travel Program - highly discounted rates at Hilton Brand hotels • YMCA Corporate Discount • Monthly Incentives • Seasonal Bonuses • Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College • Employee Recognition and Appreciation Program • Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts Essential Functions of Host/Expo/Food Runner: • Come to work at your scheduled time, ready to work, and in clean/approved uniform, closed toe non-slip shoes, and name tag. • Greet all guests warmly in a timely manner, alert servers of new tables. • Seat and rotate guests, know table numbers, and pour water. • Keep an accurate count of covers during your shift. • Straighten up host stand, empty trash and re-line with a trash bag. • Always know the specials and 86'd items. • Know the hours of the restaurant and when breakfast, lunch, happy hour, and dinner are served. • Know how to operate all wait staff equipment beverage machines, how to make coffee, and roll silverware during downtime. • Never leave the dining room empty handed. Take all plates, glasses, trash to the kitchen. • Assist wait and bar staff as needed. • Takes pride in plating food properly while executing perfect plate presentation, ensuring all necessary condiments and garnishments accompany the dish. • Delivers all food orders to waiting guests in a timely manner. • Respectful of all supervisors and co-workers, maintains good relationship with all employees. • Willing to assist others when able or needed. • Complete all opening and closing checklists. • Serve all guests quickly and efficiently. • Bus, clean, and reset all tables quickly for new customers. • Able to lift and carry large trays. • Remain calm, friendly and happy while in the front of the house or in ear shot of any guest. • Report any issue with fellow staff or guest's immediately to your Manager or Manager on duty. • Report any repairs needed that may be harmful to the guest or an employee immediately to your Manager or Manager on duty. Guest Relations, Host/Expo/Food Runner: • Be ready available/approachable for all guests. • Take proactive effort when dealing with guest concerns. • Extend professionalism and courtesy to guests at all times. Requirements for Host/Expo/Food Runner: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor: • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work. • Carry out all reasonable requests by leadership team. • Comply with department uniform and appearance standards. • Must be capable of how to read, write, and speak English fluently. OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.