The responsibilities of a Quicklane Maintenance Advisor include greeting customers, listening to their needs, recommending services, and making sure customer is taking care of. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Quicklane Maintenance Advisor Compensation and Benefits: • Competitive Pay • PTO & Sick Leave • 401(K) Quicklane Maintenance Advisor Responsibilities: • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle concerns to client • Determine and recommend maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish service completion time • Monitor the progress of each vehicle throughout the day, and update customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers Quicklane Maintenance Advisor Requirements: • Previous experience at a Ford dealership is a plus • Ability to identify the problem quickly • Knowledge of automobiles • Proven record of achieving exceptional customer satisfaction • Past experience as a service advisor, assistant lane manager or service consultant • Very energetic personality • A desire for a long-term career with a growing organization • Personal and professional integrity • Computer skills and willingness to learn new programs • Ability to learn new technology and repair and service procedures and specifications • Minimum of 1 year in service department • Ability to lift 50 pounds and work on your feet for extended periods of time • Ability to work in a fast-paced environment • Basic computer skills • Positive, friendly attitude • High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.