BMW Service Advisor – Saturday Schedule BMW of the Main Line | Philadelphia, PA BMW of the Main Line, Philadelphia's BMW dealer, is looking for an experienced and motivated Service Advisor to join our team in a Saturday-focused role. This is an excellent opportunity for an automotive professional who is passionate about customer service, enjoys working in a fast-paced dealership environment, and is looking for a consistent schedule with flexibility during the workweek. Schedule: Every Saturday Required | Flexible Weekday Off This position carries all the responsibilities, earning opportunities, and expectations of a full-time BMW Service Advisor, with a schedule designed around Saturday coverage. The selected candidate will work every Saturday and receive a flexible scheduled day off during the week, coordinated with management based on business needs. Qualifications • Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred • Strong commitment to delivering an exceptional customer experience • Excellent communication, sales, and organizational skills • Ability to multitask and perform in a fast-paced environment • Familiarity with dealership management systems; CDK experience is a plus • Professional attitude, appearance, and strong work ethic • Self-motivated, dependable, and team-oriented • Availability to work every Saturday as part of the regular schedule • Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check Responsibilities • Build lasting customer relationships while developing and maintaining a personal book of business • Greet, assist, and advise customers on all automotive maintenance and repair needs • Identify customer needs and professionally present recommended maintenance and repairs • Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery • Set clear customer expectations regarding service recommendations, pricing, and completion timelines • Maintain proactive, accurate, and timely communication throughout the service visit • Prepare, monitor, and complete accurate repair orders, estimates, and invoices • Maximize service opportunities while maintaining customer trust and satisfaction • Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs • Initiate and manage extended warranty and insurance claims as needed • Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations • Provide clear explanations of completed repairs, recommendations, and declined services • Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives • Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction • Complete all required BMW factory and company training Compensation & Benefits • Generous, performance-based compensation plan tied to repair order count, hours sold, labor and parts gross profit, and other key performance indicators • Full-time opportunity with a consistent Saturday schedule and flexible weekday off • Paid vacation based on regular sales commissions • 401(k) with company match • Comprehensive health benefits, including medical, vision, and dental, with generous company contributions • Company-paid life and disability insurance, with supplemental plans available • Employee vehicle purchase program • Discounts on parts and repairs for immediate family members • Supportive, team-oriented work environment • State-of-the-art BMW service facility • Opportunities for professional development and career growth Join Our Team At BMW of the Main Line, we take pride in delivering a premium ownership experience while creating opportunities for our employees to succeed. If you're an experienced Service Advisor looking for a rewarding career with a premium automotive brand, a competitive earning opportunity, and the flexibility of a weekday off, we encourage you to apply. Saturday availability is required for this position.