Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests. Benefits Include: 401K with a 4% safe harbor match Perks at Work- Discounted pricing on purchases Holiday Pay including a Floating Holiday Generous PTO that rolls over year over year Employee Assistance Program Paycheck Advances Healthcare options Financial Hardship Programs Compassionate Leave PTO Cashout Option Location: Village of Tanglewood, an Independent Living senior community Pay Rate: $16.00/hr. Full Time: Monday - Friday | 2:00 p.m. - 10:00 p.m. Availability: Must be available to work weekends and holidays ESSENTIAL DUTIES AND RESPONSIBILITIES • Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner. • Monitor all incoming public traffic and assist with inquiries. • Maintain the cleanliness and orderliness of common areas and all public spaces. • Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance. • Provide key support to the sales and marketing team by managing inquiries effectively. • Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests. • Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately. • Assist with maintenance orders, either on paper or through an electronic system. • Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures. • Assist with scheduling job applicant interviews for department heads. • Track incoming/outgoing residents and guests and perform daily resident check-ins per policy. • Be an active member of the community’s emergency response team. • Maintain a professional appearance and good personal hygiene in accordance with company policies. • for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders. • Assist with special projects or tasks as assigned. • Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response. MINIMUM REQUIREMENTS • High School diploma or GED required. • Prior customer service, front desk, and telephone experience preferred. • Valid Texas Driver’s License required. • Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail. • Proficient in PC skills, including Microsoft Office, Word, and some Excel. • Understanding of HIPAA requirements. EOE/M/F/D/V