Patient Services Representative The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. Qualifications required • High School Diploma or equivalent • Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic • Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred Essential Job functions and responsibilities 1. Front Desk Operations: • Greet patients and guests with a cheerful demeanor • Determine necessary services and direct patients accordingly • Collect demographic information and ensure proper signatures for billing accuracy • Maintain logs of patient information and manage phone inquiries professionally • Manage office supplies and maintain a clean and welcoming environment 2. Financial Responsibilities: • Collect payments via cash, checks, and credit card for co-pays and account balances • Maintain an accurate financial ledger and perform daily reconciliation of patient accounts 3. Facility Cleanliness: • Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms 4. Communication Skills: • Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values 5. Professional Development: • Attend monthly staff meetings and engage in performance improvement activities 6. Other Duties: • Assist management with additional tasks or projects as assigned Nonessential Job functions: • Support patient care areas by ensuring appropriate supplies are stocked • Assist with patient restraint procedures and documentation as needed • Attend scheduled meetings as required Job Competencies • Proficient in navigating and utilizing Electronic Medical Records (EMR) • Understanding and compliance with Hospital Policies and Procedures • Commitment to ongoing education and professional development Physical Requirements: • Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility • Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance • Occasional: Climbing, Kneeling, Distinguishing colors • Rarely: Exposure to electric shock and confined spaces Work Environment: • OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials