Summary Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services. Pay Range: (Depending on qualifications and experience) Work Schedule: TBD Essential Duties & Responsibilities • Resolve utility billing inquiries for electric, water, sewer, and sanitation services. • Process service connections, disconnections, and transfers. • Assist customers regarding late payments and service restorations due to non-payment. • Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed. • Provide information about various utility programs and services. • Other duties as assigned. Minimum Qualifications • High School Diploma or GED. • 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job. Physical Requirements & Work Environment Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.