Position Title: Specialist, Student Financial Assistance ‌ Position Type: Regular ‌ About the Role: Northern Kentucky University invites applications for a Processing Specialist within the Office of Student Financial Assistance. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including student accounts, and registration-related services. ‌ The Processing Specialist works collaboratively with campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience. Primary Responsibilities • Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels • Collaborate with functional areas (One Stop, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery • Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services) • Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed • Maintain data integrity across university systems by entering, updating, and auditing information • Maintain confidentiality of student records in compliance with FERPA and university policies • Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements Qualifications • High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred • Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment • Excellent customer service and communication skills • Strong attention to detail and ability to manage high-volume transactional work accurately • Strong organizational and time-management skills with the ability to handle multiple priorities • High level of accuracy, discretion, and professionalism • Ability to work both independently and as part of a team Why Join NKU Northern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The Office of Student Financial Assistance plays a critical role in simplifying processes and improving the student experience. ‌ Posted Salary: $16.74 per hour ‌ Work Environment & Physical Demands: