Reports Analyst Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Reports Analyst to support a government-contracted contact center by developing, producing, validating, and analyzing reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc reporting deliverables. Key Responsibilities: • Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports. • Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes. • Support dashboards, data validation, report automation, and management analysis. • Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders. • Support QASP and PWS reporting requirements. Qualifications: • Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis. • Strong data quality, documentation, and communication skills. • Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs preferred. • Ability to satisfy background investigation requirements.