Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport, IL. JOB DESCRIPTION: The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team. DUTIES AND RESPONSIBILITIES: • Work with service team to maintain customer satisfaction rating • Ensure all documents necessary for technicians are readily available and accounted for • Work to accomplish forecasted goals that have been established by service management • Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily • Properly assign jobs based on technician level (to meet warranty standards) • Monitor technician staff to ensure efficient and safe work practices • Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised • Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's • Handle routine complaints presented by staff and/or customers • Ensure technicians follow warranty material disposition procedures • Spot check RO's turned in by technicians to ensure the assigned work has been performed • Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement • Spot check repairs to ensure quality and timely completion • Main a high level of organization and cleanliness in shop, storage/tool room and service lot • Maintain and manage special tool inventory • Other duties as assigned QUALIFICATIONS: • At least 2 years of service dispatch experience or • 3+ years' experience as a service advisor at a dealership • Technical automotive knowledge • Demonstrated ability to manage others • Organized and friendly personality • Automotive Dealership experience required • Will need availability to work one evening per week and rotating Saturdays (1-2 per month) • Salary dependent upon experience BENEFITS: • Health and Dental • Vision • Short Term Disability • Life Insurance • Accident, Critical Illness, Cancer, and Hospital Insurance • 401K Plan • PTO • Employee Assistance Program • Free College Program through our partnership with Strayer University