BrightRidge, located in Johnson City, TN, is seeking an Employee Relations Officer to: • Provide strategic oversight in maintaining a uniform system in managing personnel matters; that they be fair, open and consistent and maintain BrightRidge standards in such a manner as to provide the most reliable service to both employees and customers. • assist CEO, management staff and employees in all employee relations matters to include but not limited to; • hiring procedures and onboarding • training and development • coaching, counseling, discipline, conflict resolution and termination • record keeping and regulatory • compensation and benefits administration • budgeting • performance management • policy development • communication facilitation • employee morale • safety, and security • Work with Safety and Security to administer an effective safety program and organization wide culture for all employees. • Keep acquainted with all affairs as they relate to employee rights and employer compliance as regulated by local, state and federal governments. KNOWLEDGE, SKILLS, AND ABILITIES: • Must have basic computer skills in the latest version of Microsoft Office. • Knowledge of company policies and procedures. • Must have working knowledge of Human Resources procedures, especially wage and salary administration and current performance management philosophy and procedures. • Must be familiar with the insurance industry and Medicare policies. • Must possess a strong dedication to operate in the most efficient and cost-effective manner possible. • Must keep up-to-date on employment law. • Must maintain a high degree of integrity and loyalty. • Must possess the ability to remain calm, empathetic and soft spoken at all times. • Must have strong written and oral communication skills. • Must have the ability to read and comprehend instructions, short correspondence and memos. • Must maintain the highest level of confidentiality. • Must be self motivated with a strong desire to accomplish company goals and carry out company guidelines and policy. • Must have the ability to apply common sense, understanding to carry out instructions furnished in a written or oral form, the ability to deal with problems involving concrete variables in or from standardized situations, and the ability to demonstrate initiative. QUALIFICATIONS: • Degree in Human Resources or equivalent experience in Human Resources. • HRCI Certification and/or TVPPA HR Certification preferred. • 10+ years' prior experience in Human Resources with responsibilities in Safety to include OSHA Safety Training, OSHA Compliance and OSHA Laws and Regulations.