Operations Lead Top of the Rock | Ridgedale, MO Top of the Rock is seeking an Operations Lead to help create exceptional guest experiences while supporting the daily operations of one of the Ozarks' premier attractions. This hands-on leadership role helps oversee frontline teams, supports staffing and scheduling, ensures operational excellence, and maintains a safe, welcoming environment for guests and team members. [Operations Lead | PDF] What You'll Do • Lead, coach, and support a team of 20+ team members • Ensure outstanding guest service and efficient daily operations • Assist with staffing, scheduling, and team coverage • Support admissions, cashiering, membership programs, and daily reporting • Help manage crowd flow, wayfinding, guest inquiries, and issue resolution • Maintain safety, compliance, and operational standards • Assist Operations Managers with administrative and operational tasks What We're Looking For • High school diploma or GED required • Leadership, supervisory, or team lead experience preferred • Hospitality, attractions, guest services, retail, or admissions experience preferred • Strong communication, problem-solving, and organizational skills • Proficiency with Microsoft Office applications • Ability to work a flexible schedule including weekends, holidays, evenings, and occasional overtime Why Join Us? • Work at one of the nation's most unique conservation and hospitality destinations • Growth and leadership development opportunities • Employee attraction and retail discounts • Competitive benefits package for eligible team members, including medical, dental, vision, PTO, 401(k), and more Apply today and help create unforgettable experiences for guests visiting Top of the Rock.