Company Overview Adelson Eye & Lasik Center is a full-service ophthalmology and refractive surgery practice in Metro Detroit led by Drs. Todd and Howard Adelson. With over 50,000 LASIK and PRK procedures performed using Contoura and All-Laser LASIK technology, this center blends experienced surgeons, advanced laser techniques, and patient-first care—perfect for professionals passionate about sight restoration and lasting patient impact. Position Summary The Medical Receptionist serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities. Typical full time schedule will be: Monday-Friday 7:45 - 5:30pm. Must be able to work a 1/2 day on Saturday once a month. Responsibilities • Greets patients warmly and verify appointment details. • Collects necessary documentation including ID, Insurance Cards, referral forms, etc. • Books, confirms, and reschedules appointments • Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests • Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system. • Explains billing procedures • Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate. • Completes chart prep prior to clinic as needed (print routers, face sheets, etc.) • Completes medical records requests that come directly from the patient • Completes assigned tasks as related to the appointment rescheduling queue timely • Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP • Answers phones and responds to inquiries • Relays messages between patients and clinical staff • Maintains protected health information in accordance with HIPPA/PHI guidelines • Handles paperwork such as consent forms and HIPAA compliance • Interacts with all internal and external customers in a caring and respectful manner. • Accepts deliveries of packages, mail, and other supplies from outside vendors. • Maintains a clean, organized, and welcoming reception area for all patients and visitors • Provides clear information about services, wait time, and policies • Addresses patient concerns professionally and respectfully. • Photocopies and faxes records and forms according to established policies and procedures. • Maintains patient confidentiality. • Participates in orientation/instruction of new administrative personnel as requested by management. • Contributes to the team effort by completing additional tasks/projects as directed. • Attends daily huddle and regularly scheduled team meetings • Participates in on-boarding and training of new front desk associates and other administrative team members as assigned. Qualifications • High School Diploma or the equivalent years related experience required • Nextech/ICP experience strongly preferred • Minimum of 1-year medical office experience strongly preferred • Strong reliability with good attendance and punctuality. • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. Key Skills • Strong interpersonal and communication skills • Attention to detail for accurate data entry and insurance verification; strong organizational skills • Basic understanding of healthcare insurance payors and programs • Ability to multitask in a fast-paced environment • Familiarity with healthcare regulations (HIPAA, privacy laws) • Basic math and cash handling • Excellent customer service skills Preferred Skills: • Understanding of medical terminology Company Benefits We offer a competitive benefits package to our employees: • Medical • Dental • Vision • 401k w/ Match • HSA/FSA • Telemedicine • Generous PTO Package We also offer the following benefits for FREE: • Employee Discounts and Perks • Employee Assistance Program • Group Life/AD&D • Short Term Disability Insurance • Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #INDA Front desk, Receptionist, Opthalmology