About Uncommon Goods Uncommon Goods partners with independent makers and small businesses to offer a wide and constantly evolving assortment of original, creative products.­ We are built on better business practices and committed to having a positive impact. Learn more here. The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is. Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here. Love solving problems, investigating issues, and figuring out how to make things right? We're looking for you! Uncommon Goods is hiring a detail-oriented, computer-savvy problem solver to help keep customer orders moving during our busy holiday season (November–December 2026). This isn't your typical warehouse job! You'll combine computer-based investigation and troubleshooting with hands-on work, researching order issues, figuring out what went wrong, and taking action to get orders back on track. We're looking for someone who enjoys solving problems, is comfortable working with different computer systems, and isn't afraid to roll up their sleeves when needed. Location: Sunset Park, Brooklyn (fully onsite) What You'll Do Investigate order issues: Research missing, damaged, incorrect, or mismatched items and figure out how to resolve them. Use computer systems: Review order information, research discrepancies, manage support tickets, and document resolutions. Fix problems: Physically locate, inspect, repack, or relabel merchandise to correct order issues. Work across teams: Partner with Warehouse, Inventory, and Customer Service to resolve problems quickly. Keep orders moving: Prioritize urgent issues and work to prevent shipping delays. Stay organized: Manage multiple issues at once, follow up on outstanding problems, and ensure nothing falls through the cracks. Pitch in: Support other operational tasks when needed during our busy holiday season. What We're Looking For Strong computer skills are a must! You should be comfortable navigating multiple systems, researching information, and entering accurate data. Experience with order processing, customer order support, fulfillment troubleshooting, or resolving discrepancies preferred. Strong problem-solving skills and the ability to investigate issues independently. Excellent attention to detail and organizational skills. Clear communication skills and the ability to work with different teams. Comfortable balancing computer-based work with physically handling merchandise. Dependable, flexible, and able to work in a fast-paced environment. Ability to stand, walk, bend, and handle merchandise throughout your shift. Important: This is not a traditional warehouse picking, packing, or shipping position. We're looking for candidates who bring strong computer skills, attention to detail, and the ability to investigate and resolve problems, in addition to being comfortable with hands-on work. Schedule Until November 16: Monday–Friday, 10:00 AM–7:00 PM Starting November 16: Day shift: 8:00 AM–3:00 PM Evening shift: 3:30 PM–11:30 PM Weekend availability is required. Location Uncommon Goods Headquarters Sunset Park, Brooklyn, NY Accessible via the N/R trains and B9, B11, and B37 buses. If you're someone who loves figuring things out, pays attention to the details, and enjoys a mix of computer work and hands-on problem-solving, we'd love to hear from you! Why You'll Love It Here Competitive hourly wage: $22 an hour A fun, casual work atmosphere where creativity is celebrated. A generous 40% discount on our products — treat yourself! Everyone Is Welcome Here At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to make significant changes to our business—from how we source our products to how we build and cultivate our team—so we can be everyone's favorite place to work. We are an equal opportunity employer. Uncommon Goods is committed to equal employment opportunity. If you need a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected]. We will consider requests for reasonable accommodation and engage in the interactive process, as appropriate, in accordance with the Americans with Disabilities Act and other applicable law. Learn more about your FMLA rights here.