In this role, you’ll play a critical part in driving collections performance while ensuring every customer interaction is handled with care and professionalism. We’re looking for someone who can skillfully balance results-driven strategies with empathy, all while staying aligned with regulatory requirements and internal compliance standards. If you're passionate about delivering exceptional customer experiences and thrive in a performance-oriented environment, we’d love to hear from you. UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and vision insurance, voluntary life and short-term disability insurance, a Simple IRA with a 3% match, and Paid Time Off. Job Summary: The Account Servicing Representative I will handle all aspects of inbound and outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information. Principle Responsibilities: • Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary. • Provide excellent service to consumers to create a memorable experience. • Answer consumer questions regarding problems with their accounts. • Arrange for debt repayment or establish repayment schedules. • Perform skip tracing to locate assets and consumers. • Negotiate repayment with consumers by asking questions and offering applicable solutions. • Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer. • Maintain broad and in-depth knowledge of client products and services. Knowledge, Skills, and Abilities: • Excellent organizational and time management skills. • Excellent verbal and written communication skills, including active listening. • Excellent customer service skills; service-oriented and able to resolve customer grievances. • Strong interpersonal skills with a proven ability to collaborate with a team. • Demonstrated critical thinking and problem-solving skills. • Proficient in Microsoft Office Suite or related software. • Basic understanding of clerical procedures and systems such as recordkeeping and filing. Work Experience: • 1+ year contact center experience preferred. Training and Education: • High school diploma or equivalent required. • Complete all required training as assigned. Working Environment and Requirements to Perform Job Responsibilities • Ability to work assigned shift. • Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities. • Ability to be on location for client services for all work hours. • Effective with shifting roles, responsibilities, and expectations in a changing work environment. • Ability to see computer screen, read, and complete forms • Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit. • Ability to sit for prolonged periods of time/work at a desk. • Ability to answer the phone in a busy environment – hear callers and be responsive. • Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.