Subsidiary Steel Dynamics Overview This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions. Responsibilities • Answer service desk phone calls. • Log calls requesting technical assistance into the service desk software. • Troubleshoot software issues and document resolutions. • Assign work orders, follow up on status, and communicate status to users. • Handle requests & verify requested information with managers, and track progress. • Support Retail equipment- ATM, printers, cameras, scale interface. • Periodically travel to remote locations and assist other IT technicians. • All other duties as required. • Represent the company in a professional manner and provide excellent Customer Service. Qualifications Required • Excellent problem-solving skills and work well in a team environment • Understanding of business processes, transaction flows, and compliance requirements • Positive attitude and highly motivated • A team player with excellent communication skills • Timely communication and compliance with policies and procedures. • Customer service oriented. Preferred • Associate degree or equivalent technical work experience (3 years). • Knowledge of various versions of Microsoft Windows and Office. • The ideal candidate would be energetic, detail oriented, and organized. • Experience with querying data from various systems and databases. Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.