Subsidiary Steel Dynamics Overview This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions. Responsibilities • Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls. • Log calls requesting technical assistance into the help desk software. • Troubleshoot software & hardware issues and document resolutions. • Assign work orders, follow up on status, and communicate status to users. • Handle requests & verify requested information with managers, and track progress. • Assist with installation and configuration of PC’s, laptops, and peripherals. • Process New User Requests and Termination Requests. • Support Retail equipment- ATM, printers, cameras, scale interface. • Periodically travel to remote locations and assist other IT technicians. • All other duties as required. • Represent the company in a professional manner and provide excellent Customer Service Qualifications Required • Excellent problem-solving skills and work well in a team environment • Positive attitude and highly motivated • A team player with excellent communication skills • Customer service oriented Preferred • Associate degree or equivalent technical work experience. • CompTIA Certifications: A+, Security+, Network+, or Server+ • Knowledge of various versions of Microsoft Windows and Office required. • Knowledge of Microsoft Active Directory and Exchange preferred. • Timely communication and complying with policies and procedures required. • The ideal candidate must be energetic, detail oriented, and organized. • Flexible work schedule. Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.