Job Summary: Assists in preparing prescription medications under the direct supervision of a pharmacist while engaged in Valley’s BOP approved pharmacy technician training program. Essential Duties and Responsibilities: • Greeting and assisting patients • Handling non-professional phone calls and directing other calls to the appropriate personnel. • Maintaining and cleaning equipment, work areas, and shelves • Checking refrigerator and freezer temperatures • Unpacking and organizing incoming orders, including sorting items that require special handling • Ordering and stocking all pharmacy supplies. • Checking off all prescription and non-prescription stock for outdates and process outdated returns. • Recordkeeping related to inventories, receipts, purchases, and deliveries • Processing and preparing third-party insurance claims • Communicating with insurers if problems arise while handling a patient’s insurance transmissions. • Communicating with physicians and patients, including requesting refill authorizations from prescribers • Accepting prescriptions from patients to be filled • Handling customer problems/concerns in a calm manner and referring them to the pharmacist accordingly • Accessing, inputting, and retrieving information through the pharmacy’s computer system to maintain accurate patient records • Creating accurate prescription labels • Retrieving, pouring, counting, labeling, and reconstituting prescription medications • Packaging and labeling products under the supervision of the pharmacist on duty • Communicating to the pharmacist any duplication of medication, drug therapy overlap, drug interactions, drug-disease state interactions, and any questions that arise from entering the prescription information. • Place completed prescription orders in the will-call area. • Operating the Point-Of-Sale. • Providing completed prescriptions for patients • Collecting co-payments • Preparing completed orders for mailing • Maintaining records of mailed and delivered orders. • Filing completed hard-copies of new prescriptions (except schedule II drugs) in numerical order. • Notifying the pharmacist of any problems or malfunctions • Complying with established procedures, rules, and regulations • Understanding confidentiality with respect to patient care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and following HIPAA guidelines regarding readily identifiable protected health information • Working as a team and communicating clearly • Studying and learning WV pharmacy laws and regulations • Complete online modules, quizzes, and test exam for Pharmacy Technician Program along with the required 500 hours of on-the-job training. • Other duties as assigned by Pharmacist or supervisor. Education and/or Work Experience Requirements: • High School Graduate or GED issued by Board of Education • Pharmacy technician trainee license from the WVBOP Monday - Friday 9:30am - 6:00pm