Position Summary: The Client Care Center Representative is responsible for helping us better serve potential and existing customers. Essential Job Functions and Duties: • Ability to thrive in a fast-paced, high volume call environment. • Develop rapport quickly with clientele to determine need. • Manage inbound and outbound appointments, internet leads, and internally generated customer opportunities. • Answer incoming calls from queue in a professional and courteous manner. • Foster a team environment by creating and maintaining a positive relationship with peers, clients and general managers. • Promptly and accurately enter all customer inquiry data into CRM software. • Other duties may be assigned. Position Qualifications and Entrance Requirements: • At least 2-3 years of call center, inside sales or telemarketing experience, particularly in a fast-paced environment. Familiarity in an automotive call center is not required, but helpful. • Highly effective communication skills with a compelling phone presence. • Strong customer service mentality • Proficient with Customer Relationship Management software and integrated phone systems. • Solid verbal, written, and interpersonal communication skills are required. • Ability to complete multiple tasks simultaneously is required. Physical Demands/Work Environment: • Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)