At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise: Nice People. Great Service. And that experience begins the moment the phone rings. The Big Task We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role. Key Sub Tasks • Convert incoming client requests into booked service appointments. • Respond to client requests via phone, text and email, resolving issues and promoting the brand. • Collaborate with field and office teams to create seamless service experiences. • Participate in training to boost booked calls. • Maintain and update client database with complete and accurate information. • Make outbound calls. • Be available for On-Call duties. Who You Are • Highly motivated – friendly, composed, and confident on the phone. • Detail-oriented, organized, and able to handle multiple priorities. • A problem solver with analytical skills. • A great communicator with strong verbal and written communication skills. • IT competent: proficient with computer and phone systems. • High school education or equivalent. • Two years’ proven track record in customer service, preferred. What We Offer • A career with purpose and growth in a respected, family-owned business. • A supportive team that takes pride in helping clients and each other. • Leadership that values your voice, your time, and your future. • A culture where Nice People deliver Great Service – and it starts with you. Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses. Comprehensive Benefits Package: • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML • Time Off: Paid Vacation, Holidays, Parental Leave • Financial: 401(k) match • Growth: Tuition reimbursement, career development • Perks: Product discounts and more Join the team where your voice matters and your work makes a difference.