Role We are seeking a hands-on, dynamic, proactive leader as a Shift Supervisor with Gattara - Upon Town Italian Eatery, you will manage the overall operation of the store, ensure superb customer experience, develop your team, and drive sales/business result. As a Shift Supervisor (AM/PM available) and become a vital leader in delivering exceptional guest experiences! This energetic role offers a fantastic opportunity to develop your management skills while working in a fast-paced, customer-focused environment. You’ll be empowered to oversee daily operations, support staff training, and ensure food safety standards are met, while fostering a lively and welcoming atmosphere. This paid position is perfect for motivated individuals eager to grow their career in the food service industry and take on leadership responsibilities. Key Responsibilities • Assist with managing daily restaurant operations, ensuring smooth shift flow and high-quality service delivery • Supervise team members during shifts, providing guidance, motivation, and training to uphold company standards • Oversee food preparation and food handling processes to maintain safety, quality, and consistency • Operate POS systems for order processing, cash handling, and transaction accuracy • Support inventory control efforts by monitoring stock levels, assisting with ordering, and minimizing waste • Ensure compliance with food safety regulations and sanitation standards through regular inspections • Contribute to staff training initiatives, including onboarding new team members and developing existing staff • Handle customer inquiries or concerns promptly to ensure positive dining experiences • Participate in interviewing potential team members and supporting management in hiring decisions Minimum Qualifications • High school diploma or equivalent. • Previous serving experience in a full-service restaurant, hotel, or comparable hospitality environment. • Basic knowledge of food and beverage service standards. • Strong verbal communication and interpersonal skills. • Ability to manage multiple priorities in a fast-paced environment. • Ability to stand and walk for extended periods during scheduled shifts. • Strong attention to detail and commitment to guest satisfaction. • Must be available to open at 5:30am and available on the weekends Preferred Qualifications: • Previous experience in a luxury hotel, upscale restaurant, or fine-dining environment. • Experience using point-of-sale (POS) and restaurant order-management systems. • Food safety or hospitality-related certification. • Additional language skills that support communication with a diverse guest population. • Experience making thoughtful menu recommendations and identifying appropriate opportunities to enhance the guest experience. What You Bring: • Genuine hospitality: You enjoy creating welcoming, personalized experiences for every guest. • Attention to detail: You understand that accuracy, presentation, and timing are essential to exceptional service. • Teamwork: You communicate effectively and work collaboratively with restaurant, bar, culinary, and hotel colleagues. • Composure: You remain professional, organized, and guest-focused during busy service periods. • Menu knowledge: You are comfortable learning food and beverage offerings and making recommendations based on guest preferences. • Service mindset: You anticipate needs, address concerns professionally, and look for opportunities to make each dining experience memorable.