Job Title: Front Desk Check In & Check out Receptionist Reports to: Site Manager GENERAL SUMMARY OF DUTIES: The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume. Essential Job Functions: • Locate and process referrals at the time of visit • Complete patient check-in and check-out for a specific office location and pod • Schedule follow up appointments at UOI locations/offices • Facilitate appointment scheduling for external referrals • Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures. • Collect co-pays and patient account balance and collection balance. • Answering front desk telephones and directs calls as appropriate. • Print schedules and superbills for next-day provider visits. • Batching out at the end of the shift and verifying co-pays with cash collected. • Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes. • Obtains verification of DME benefits. • Demonstrates expected Customer Service behaviors • Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians. • Maintain a professional appearance and work environment • Additional duties as assigned by the Manager to meet department needs Requirements: • High school diploma or equivalent • At least 1 year of medical receptionist or administration experience preferred • Excellent communication and interpersonal skills • Excellent customer service skills • Knowledge of MS Office and EMR systems/ practice management systems • Knowledge of insurance eligibility and verification • Motivated individual with team approach • Must be able to travel to all sites if/when necessary.