Job Title: Inside Account Manager Shifts: Day Dept.: Administration Type: Hourly, Non-Exempt Reports to: Business Operations Manager Class: Indirect The following are tasks to be performed by the Inside Account Manager. The duties are not limited to this list. Any additional requirements, changes, or deletions will be at the discretion of the Business Operations Manager. To perform this job successfully, an individual must be able to perform each essential responsibility and duty satisfactorily. SUMMARY: The Inside Account Manager serves as the primary point of contact between Altek and its customers. They are responsible for building and maintaining strong client relationships, managing the fulfillment of customer orders, and ensuring customer satisfaction. This role coordinates with internal teams to drive client success and meet business objectives. RESPONSIBILITIES: • Serves as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining regular communication • Builds strong, long-lasting relationships to foster customer loyalty and satisfaction • Monitors the execution of customer orders; ensuring they are completed on time and applicable quality and contractual requirements are fulfilled • Provides ongoing support, monitors account performance, and reports on performance metrics • Provides feedback to internal teams to improve products, services, and customer experience • Understands client goals and objectives and work with them to develop long-term strategies that drive success • Communicates effectively, both in writing and verbally, with customers and internal teams • Adapts and modifies as circumstances warrant • Demonstrates safe work habits • Builds and maintains positive rapport, communication and behavior with other Altek employees, customers and/or suppliers • Embraces Altek's Quality Policy to ensure quality to internal and external customers • Embraces Altek's vision, core values, and expected behaviors QUALIFICATIONS: • High School Diploma or GED • 5+ years of experience in customer service (preferred) • Committed to delivering excellent customer service • Excellent negotiation and communication skills • Proficient computer skills (Microsoft Word, Excel, ERP systems, etc.) • Strong problem-solving, adaptability, and prioritization abilities • Detail-oriented with a high degree of accuracy • Highly dependable and capable of working independently or collaboratively with a team PHYSICAL DEMANDS Activity Yes No Comment Sitting X Frequently Standing X Frequently Walking X Frequently Pushing and/or pulling X Occasionally Climbing X Never Bending or stooping X Occasionally Squatting or kneeling X Occasionally Twisting or turning X Occasionally Handling, grasping with one or both hands X Occasionally Typing X Frequently Reaching or arm extension X Occasionally Lifting or carrying X Occasionally Time Spend Indoors: 100% Time Spend Outdoors: 0% Never = 0% Occasionally = 25% Frequently = 75% Constantly = 100%